Other information

• A CRM application – a tool which supports managing and building relations with customers. It allows checking a customer’s history, managing correspondence or preparing and sending offers. Customer information gathered in one system guarantees greater revenues and easier service. CRM makes it possible to approach each customer in a more individual and personal way.

• A DMS application allows performing a number of actions: registering documents, putting them in order, classifying, versionising, making them available, archiving them and managing their flow. All documents are stored in proper time and proper place, and may be accessed only by authorised persons without the need to incur additional costs of their filing and storage.

• Customs Agency is a module which allows registering authorisations and handling customs activities or transfers to the chamber. Easy service, smooth verification of statuses and automatic information sent to customers concerning amounts due are factors that streamline work and standardise actions.